Legal

General Conditions

These General Conditions apply to the website www.sandgems.com.

Moreover these general conditions apply to all contracts concluded with SandGems bv and they contain all mutual rights and obligations between the client and SandGems bv. The client declares that previously to the conclusion of any contract with SandGems bv he took notice of the general conditions as published on the website and declares expressly to accept them.

This website has been created and is managed by SandGems bv, Schupstraat 9-11, box 21, bus 171, 2018 Antwerpen, België, KBO 0452004954, RPR Antwerpen.

Article 1. Definitions, Scope of Application and Object

1.1. Definitions

1.2. Scope of Application

These general conditions apply to the use of SandGems bv websites, to all SandGems bv offers (via website or via the point of sales), and to all contracts concluded with SandGems bv and contains the mutual rights and obligations of the client and SandGems bv.

Unless expressly agreed otherwise in written form, no derogations to the present general conditions will be accepted. The client's own general and/or billing conditions will never apply to contracts concluded with SandGems bv. SandGems bv's products are sold worldwide.

1.3. Object, Offers and Mistakes

Intellectual property rights: It is forbidden to use the commercial name and brand 'SandGems bv' and/or 'SANDGEMS' and to use, copy, reproduce, modify, disclose, distribute, supply or retail products under the SandGems brand or to transfer any rights to third parties. The client commits himself to indemnify and guarantee SandGems bv against all claims or lawsuits of third parties for damages caused by infringements of these obligations.

Stocks and Offers: The products shown on SandGems bv's website give a partial overview of the complete offering. The possible product price mentioned on the website does not constitute a definite price offer. In case of unavailability of the product, and even if the client has transferred money to SandGems bv, this does not bind SandGems bv to deliver and SandGems bv can decide to repay the same sum. SandGems bv commits itself to communicate as soon as possible the reason for any repayment.

Mistakes and clerical errors: Information, pictures and descriptions on the website of SandGems bv are as precise as possible, but SandGems bv cannot be held liable for mistakes, clerical errors, erroneous mentions or lack of information.

Pictures and Videos: SandGems bv endeavours to give a realistic and detailed representation of its products through photographs and video footage. All images and videos are taken under controlled lighting conditions and are as close as possible to the actual appearance of the stone. However, the client must be aware that each screen is calibrated differently, and that lighting conditions, camera settings and display technology may cause colours, saturation and brilliance to appear slightly different from the physical stone. These visual representations do not constitute a guarantee of exact appearance and shall not be grounds for dispute or return, provided that the gemstone matches its certified specifications.

1.4. Policy Towards Ethical Sourcing of Gemstones

We ensure all our gems and diamonds are ethically sourced, giving you peace of mind that people and the planet have been treated fairly. Despite the lack of full transparency in the gemstone trade, SandGems bv works with reputable suppliers who strive to closely track stones from mine to market, supporting environmental protection, fair labour practices, and a tight chain of custody to ensure traceability and transparency.

1.5. Policy Towards Conflict (Blood) Diamonds

SandGems bv has a zero-tolerance policy towards conflict diamonds. We only buy diamonds through the most respected diamond manufacturers who act in line with the standards set up by the Kimberley Process Certification System.

Article 2. Availability, Identification, Security

2.1. Availability

The SandGems bv website will be available every day, 24 hours a day.

2.2. Access and Use

SandGems bv endeavours to secure as much as possible the communication line for access to and use of the website. For this purpose SandGems bv can at any moment change the access procedure, the identification mode, and the security measures required by technical evolution.

2.3. Use of a Password

In some cases the client will have to use a password to access certain parts of the website(s) of SandGems bv. The access to these parts without using the password is strictly forbidden. The client has to keep the received password secret and must inform SandGems bv immediately in case his password has been disclosed to third parties.

2.4. Suspension of the Service

SandGems bv is entitled to suspend the services of its website when maintenance, modifications and improvements have to be done. If possible, SandGems bv will warn the client beforehand. In case of a technical incident, force majeure or urgency, interruptions could occur without previous warning.

Article 3. Prices, Methods of Payment and Payments

3.1. Prices

Quoted prices are not negotiable. Once the agreed price has been paid (fully or via partial payment), the price is fixed and will not be changed. SandGems bv guarantees that its product offer gives a correct and transparent overview of prices. VAT, local taxes, import and export charges and taxes, and delivery costs will be calculated in function of the place of delivery.

SandGems bv is entitled to correct evident pricing errors, even after conclusion of the contract. In such cases, a representative of SandGems bv will contact the client to offer the possibility to either pay the price difference or renounce the purchase.

Article 4. Rights and Obligations of the Parties – Liability

4.1. Use of Systems / Connection

SandGems bv waives any liability for damages caused by dysfunctions of the hardware and/or software systems used to have access to the SandGems bv website.

4.2. Security and Precautions

The client is obliged to notify SandGems bv immediately of all problems related to the access and use of the website of SandGems bv.

4.3. Unavailability of the Website

SandGems bv waives any liability for damages caused by temporary or final unavailability of its website.

4.4. Liability of SandGems bv

SandGems bv waives any liability for damages to the client or to third parties caused by:

Article 5. Applicable Law and Jurisdiction

All contracts concluded with SandGems bv are governed by Belgian law. Any disputes shall be submitted to the competent courts of Antwerp, Belgium.

Last updated: 2026. SandGems bv, Schupstraat 9-11, box 21, bus 171, 2018 Antwerpen, België